These Terms & Conditions govern your access to and use of the NX website, mobile experiences, and the purchase of any product listed on them. Please read them carefully before placing an order.
By accessing or using the NX website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms referenced herein. If you do not agree, please discontinue use of the website immediately.
NX reserves the right to update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
You must be at least 18 years of age, or the age of majority in your jurisdiction, and capable of entering into a legally binding contract to use this website and purchase products. By placing an order, you confirm that you meet these requirements.
Certain features, such as checkout, order tracking, and wishlist, require you to create an account. You agree to:
NX reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
We make every effort to display product colours, specifications, and images as accurately as possible. However, actual appearance may vary slightly depending on your display device.
Placing an order on NX is an offer to purchase a product, which we may accept or decline at our discretion. A contract of sale is formed only when we confirm dispatch of your order, not at the point of order placement or payment.
NX may cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or issues with delivery address verification. Where an order is cancelled after payment, a full refund will be processed to the original payment method.
We accept payments through credit/debit cards, UPI, net banking, and other methods made available at checkout, processed via PCI-DSS compliant, RBI-authorised third-party payment gateways. NX does not store your full card details on its servers.
You are responsible for ensuring sufficient funds and accurate payment information. Orders paid via Cash on Delivery, where offered, may require an additional verification step.
Orders may be cancelled prior to dispatch through your account or by contacting support. Once shipped, cancellation may not be possible, and standard return procedures will apply.
Eligible products may be returned within the return window stated on the product page, provided they are unused, in original packaging, and accompanied by proof of purchase. Refunds are issued to the original payment method within the timeline specified in our Return & Refund Policy.
For full details on eligibility, timelines, and non-returnable items, please refer to our dedicated Return & Refund Policy page.
NX products are covered by the manufacturer's warranty period stated on the respective product page or included documentation. Warranty covers manufacturing defects under normal use and does not cover:
To raise a warranty claim, contact our support team with your order ID and a description of the issue.
When using the NX website, you agree not to:
NX reserves the right to suspend access and pursue legal remedies against users who violate this section.
By submitting a product review, comment, or other content to NX, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our products and marketing. You confirm that any content you submit is your own, accurate, and does not infringe on any third party's rights.
NX reserves the right to remove any content that is false, offensive, defamatory, or otherwise in violation of these Terms.
All content on this website — including the NX name, logo, product designs, text, graphics, and images — is the property of NX or its licensors and is protected under applicable intellectual property laws. Nothing on this website should be construed as granting any licence to use these assets without our prior written consent.
To the maximum extent permitted by applicable law, NX shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the website or products, including but not limited to loss of data, revenue, or business opportunities.
Our total liability for any claim arising from your use of the website or a purchased product shall not exceed the amount paid by you for the relevant order.
You agree to indemnify and hold NX, its directors, employees, and partners harmless from any claim, liability, or expense (including reasonable legal fees) arising from your violation of these Terms or misuse of the website.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [City, State], India.
We encourage you to first reach out to our support team to resolve any concerns informally before pursuing formal dispute resolution.
NX shall not be held responsible for any delay or failure to perform its obligations due to causes beyond its reasonable control, including natural disasters, strikes, government action, courier disruptions, or other unforeseen events.
We may revise these Terms from time to time to reflect changes in our business, products, or applicable law. The "Last Updated" date at the top of this page will indicate the most recent revision. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below for any complaints or concerns regarding these Terms:
Entity[NX Legal Entity / Company Name]
Grievance Officer[Name]
Emailsupport@nxecom.com
Address[Registered Office Address, City, State, PIN — India]
Response TimeWithin 30 days of receiving your request, or as required under applicable law
