Return Policy

We keep cancellations simple wherever possible, but a few situations limit how late an order can be cancelled:

• Orders can be cancelled free of charge any time before they are handed over to our courier partner for dispatch
• Once an order has been dispatched, it can no longer be cancelled — please use the return/replacement process instead once it arrives
• Orders placed under express or same-day delivery cannot be cancelled once confirmed, given the immediate processing involved
• Orders for limited-edition or special-drop products are final once confirmed and cannot be cancelled

• We take reasonable care to keep prices accurate, but occasional listing or data-entry errors can occur
• If an order is placed at an incorrect price due to such an error, NX reserves the right to cancel the order and issue a full refund of any amount received
• Prices, offers, and product availability may change at any time without prior notice
• All prices are listed in Indian Rupees (₹). For international cards, currency conversion rates and any related charges are determined by your card issuer, and NX has no control over these
• An order is billed at the price in effect at the time payment is received and the invoice is raised, inclusive of applicable GST

• All transactions on nxecom.com are protected using SSL encryption, so information you submit while checking out is transmitted over a secure, encrypted connection
• Card and net-banking details are entered directly on our PCI-DSS compliant payment gateway partner's platform — NX never receives or stores your full card number, CVV, or banking credentials
• If you discover a security vulnerability affecting our website or products, please report it responsibly to security@nxecom.com

We do our best to keep stock levels on the website accurate at all times. In the rare case that a product you've ordered turns out to be unavailable for dispatch, we will notify you and process a full refund to your original payment method.

• Orders are shipped from NX's own warehouses or partner fulfilment centres across India, and we aim to deliver within [7–10] business days of order confirmation, depending on your location
• Deliveries are made by our courier and logistics partners, typically between 10:30 AM – 7:00 PM, Monday to Saturday
• A signature or OTP confirmation may be required on delivery; NX is not responsible for packages signed for by someone other than the person the order was placed for, at the address provided
• Since orders are shipped based on the address entered at checkout, NX cannot take responsibility for delays or misdelivery caused by an incorrect or incomplete address
• Please inspect your package at the time of delivery. Any damage, shortage, or tampering must be reported to our support team on the day of delivery, along with photos of the package and the shipping label
• If your order status shows "Delivered" but you have not received it, please contact us within 24 hours so we can investigate with the courier partner — claims raised after this window may not be entertained
• If a shipment is returned to us undelivered through no fault of the customer, we will process a full refund, provided the product has no custom engraving or personalisation

Shipping and handling charges vary based on the product's weight, dimensions, and your delivery location, and are always shown clearly at checkout before you pay.

• Orders above ₹[499] ship free
• A flat shipping fee of ₹[30] applies to orders below this threshold